Guardian Proline does not offer returns or refunds on custom orders.
Guardian Proline makes fully custom and print on demand apparel. Every order is customized and produced solely for the customer or organization.
For this reason we do not offer refunds for your custom orders,
If there are any issues with your order, please contact us at firstname.lastname@example.org and we will do our best to make sure you are happy. If your order is incorrect due to the fault of Guardian Proline we will replace it.
Here is why we do not offer refunds on custom orders
Our sizing charts can be found in each product page. Our products are made to the measurements on our sizing charts with a tolerance of +/-10%. We do not offer refunds or exchanges for items that were ordered in the wrong size.
Every color will look a bit differently on the fabric after printing as opposed to computer screens. Only obvious mistakes in color (i.e. Navy instead of Sky Blue) will be eligible for refunds.
Designs & Graphics
The designs we make for you are a general representation of the apparel that you’re going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines and other design specifications will vary with all of the customization options offered. For this reason, we do not offer refunds for design issues.
Our turnaround time is an average of 15-20 business days (3-4 weeks). Turnaround time is defined as time from order confirmation to ship date. Guardian Proline is not liable for shipping time. Generally, shipping time is only 3 days but delays with UPS and USPS happen frequently. While we understand how important it is to deliver your apparel on time, and we take every measure to fulfill this need, it is impossible for us to guarantee on-time delivery. For this reason, we do not offer refunds for orders that are late.
When will I get my order?
Guardian Proline products are made-to-order. We do not hold inventory or stock. Our products are printed using dye-sublimation. Each print requires a different treatment so the length of production time may range from 8 to 10 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed. Shipping time depends on your location, but the average shipping time within the U.S. is 3-4 business days.
My order should be here by now, but I still don't have. What should I do?
Please contact us directly at customerservice@guardianproline with your order number. We will locate your package asap and provide updates.